Suzhou Marle Lifting Machinery Co., Ltd.
ADD: Xinhua Industrial Park, Wangting Town, Xiangcheng District, Suzhou City, China
TEL: +86 512 65801131
+86 512 65801132
FAX: +86 512-65801135
MOB: +86 13915413308
E-mail: sales@chinamarle.com
Website: www.chinamarle.com
Service Commitment
Home > Service > Service CommitmentWe promise our customers the following:
We will comply with the service principle of "quality-oriented, service first" for every product we sold. At the same time, the highest quality products and services will be presented to each customer with our enthusiastic service attitude.
(1) Free warranty period is one year, and providing permanent maintenance services, only charge for material fees and labor costs beyond the warranty period.
(2) 7X24 hours national service hotline 0512-65801131, worry-free service all the day.
(3) Fault response time is less than four hours nationwide. For emergency fault conditions, MALER engineers will communicate with customers at the first time, and propose a contingency solution, to minimize loss of customers.
(4) After delivery of equipment, our engineers will provide relevant technical training and safety training to ensure reliable and safe operation of the equipment.
(5) Providing regular technical and advisory services to enable the device for a long time optimal performance.
(6) Tracking the customer needs, providing product upgrades.
(7) Service of recycling the waste equipment is available, saving the cost of customers.
(8) Creating a file for each client to provide a full range of diagnostic and systematic service .